Privacy Policy

1. Who we are

This website and its services are operated by [LEGAL OWNER NAME] trading as Supanova Creatives, a sole proprietorship based in Nassau, New Providence, The Bahamas (“Supanova,” “we,” “us,” or “our”). Questions may be sent to hello@supanovacreatives.com.

Purchases, audit submissions, and service engagements are available only to people aged 18 or older, or the age of majority where they live if higher.

2. Information we collect

• Information you provide: name, email address, phone number, inquiry details, purchase and delivery information, and marketing preferences.
• Audit submissions: only the overall result, three selected repair priorities, and the customer’s editable message are transmitted after review and submission. Detailed answers, worksheet entries, and calculations remain in the customer’s PDF.
• Transaction records: confirmation, product, amount, date, refund, and related administrative records. Complete payment-card information is entered on PowerTranz’s hosted checkout and is not collected or stored by Supanova.
• Basic website information: approximate region, pages viewed, time on page, referring source, device/browser type, aggregate conversions, and essential security or server logs.

3. How we use information

• To answer inquiries and communicate about a requested call, service, or SMS conversation.
• To confirm purchases, deliver digital products, replace inaccessible files, and administer the satisfaction policy.
• To review submitted audit results and recommend an appropriate next step.
• To operate, secure, troubleshoot, and improve the website and customer experience.
• To maintain financial, tax, dispute, fraud-prevention, and legal records.
• To send marketing email only when the person has separately opted in.

Providing a phone number for an inquiry permits Supanova to respond about that inquiry by call or SMS. It does not constitute consent to promotional messaging.

4. When information is shared

Supanova does not sell or rent personal information. We disclose only what is reasonably necessary to providers that help us operate, including website hosting, business email and communications, secure form delivery, analytics, digital-product delivery, professional advisers, and legal or tax authorities when required.

PowerTranz processes payments through its secure hosted checkout. Once you leave our website, PowerTranz’s privacy practices apply.

Providers may process or store information outside The Bahamas. Transfers are made only to operate the website, process payments, deliver purchases, communicate with customers, and provide requested services. We use reasonable contractual, privacy, and security safeguards and do not authorize providers to use the information for unrelated marketing.

If Supanova is sold, merged, reorganized, or transferred, relevant information may pass to a successor for the same stated purposes and subject to this policy.

5. Your choices and privacy requests

Every marketing email will include an unsubscribe link. Unsubscribing does not stop transactional messages needed to complete a purchase or answer a request.

Email hello@supanovacreatives.com using the applicable subject:

Privacy Request – AccessPrivacy Request – CorrectionPrivacy Request – DeletionPrivacy Request – Withdraw Consent

We may request reasonable information to verify identity. Some records must be retained for legal, tax, payment, fraud-prevention, or dispute purposes.

6. Retention and security

• Purchase, payment, refund, and tax records: generally five years after the transaction, or longer for an active dispute or legal requirement.
• General inquiries: generally two years after the last meaningful communication, unless the person becomes a client.
• Submitted audit summaries: generally 12 months, unless the person becomes a client or requests continued use.
• Client records: generally five years after the engagement ends, unless required longer.
• Marketing information: until unsubscribe or withdrawal, with a minimal suppression record retained to respect that choice.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage method can be guaranteed completely secure. If a security incident affects personal information, we will investigate promptly and notify affected people and authorities when legally required.

7. Cookies, analytics, and external links

Essential technologies needed for security and operation may function automatically. Optional analytics or advertising technologies will not be activated until any required consent is obtained. Analytics are intended to understand our audience in aggregate—not to identify anonymous visitors, track them across unrelated sites, or build advertising profiles.

Links to PowerTranz, YouTube, Adobe, or other external services lead to sites with their own privacy practices.

8. Questions and concerns

Contact hello@supanovacreatives.com with the subject “Privacy Concern.” We will review the matter and work with you in good faith to resolve it. You may also have the right to contact the Office of the Data Protection Commissioner of The Bahamas.

We may update this policy when our services, providers, or legal obligations change. The current effective date will appear above, and material changes will be communicated when appropriate.